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About Us Optimum Gifts (COM) are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at admin@optimumgifts.com. Our Contact details: Optimum Gifts (COM) 18a Market Place Ashbourne Derbyshire DE6 1ES United Kingdom Phone: 08000731632 Fax: +44 (0)1332 365808 Email: admin@optimumgifts.com 558 4711 18 Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. Shipping And Handling Rates for postage and packing start at £2.50. Our standard delivery time is 48 hours. If we receive an order on our website before 2pm we aim to despatch the order the same day. We can advise you of availability of any out of stock items. As our webite is live and interactive we aim to only show in stock items. When ordering by post and enclosing a Cheque or Postal order, we require five working days for the cheques to clear before the order is despatched. Delivery Schedule We deliver your order right away. We will normally send your order to you in 2-5 business days . International orders are generally received in under 10 days. Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . Credit Card Security Digital signatures are used throughout the system in order to ensure that transactions arriving at a gateway are from an identifiable merchant, and that any information passed back to the merchant is from a SECURETRADING gateway. Each signature uniquely identifies its source. Gateways also communicate with each other and with the control system using such digital signatures. In the event that a merchant's digital signature becomes a security risk (e.g. if their server is stolen), the appropriate signature will be immediately revoked and will no longer function within the system. SECURETRADING is the official Certification Authority (root CA) for these signatures. Encryption All communication within the system are strongly encrypted using 2048-bit RSA encryption with variable 168-bit session keys (i.e. each transaction uses a new key). This is significantly (many billions of times) more secure than standard browser SSL security provided by, e.g. Internet Explorer. SECURETRADING encryption is also much more secure than that specified for the SET (Secure Electronic Transaction) protocol. The high level of encryption used is forecast as not being a requirement until the year 2015. Reaching Us If you need to reach us, please email us on admin@optimumgifts.com, alternatively, you can call on 08000731632 (International +44 08000731632) or fax us on +44 (0)1332 365808 or write to us at 18a Market Place Ashbourne Derbyshire DE6 1ES United Kingdom Privacy Policy Optimum Gifts (COM) do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes Returns Policy All our gifts carry a full money back guarantee. Any item you order from us can be returned within seven days for a full refund or exchange. Please ensure that the goods are in perfect condition, unused and in their original packaging. Remember to include your name and address and whether you would like a refund or exchange. Goods returned to us arriving damaged, or lost, will not be credited. The delivery charge on the original order is not refunded. Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of breakages within three days of receiving the order. Remittance Terms We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the Internet.